Business information:
WILD MALLOW, Obrt za bezvornosti intermedištvo, vl. Tea Crnjak, Knežica 14A, 20236 Knežica
MB: 98085581, registered in the Trade Register in Dubrovnik

Phone:+385917504389
e-mail: info@wildmallow.hr

Account opened with OTP Bank
IBAN: HR7324070001100098534
SWIFT(BIC): OTPVKR2X

Terms of use of the website

WILD MALLOW, a trade for business mediation, provides online services through its website on the domain www.wildmallow.hr . The service consists of providing information services, content management and enabling the purchase of products and/or services to end users.

The Terms of Use prescribe the conditions and rules for end users and relate to the use of the Website. www.wildmallow.hr . The end user agrees that by each access to the website he/she accepts the currently valid General terms and conditions of use of the website , as well as Data confidentiality statement , Privacy Policy and Terms of purchase .

If you do not agree with the terms of use and rules stated here, or if you are under 18 years of age, please refrain from using this website.

Copyright

All materials contained on this website are the exclusive property of WILD MALLOW or are used with the express permission of the copyright holder and the holder of trademark and/or design rights. Any copying, distribution, transmission, publication or linking of content from these websites without the written permission of WILD MALLOW is strictly prohibited. Violation of the General Terms and Conditions may lead to the initiation of civil proceedings and/or criminal prosecution against the perpetrator for infringement of copyright, trademark rights or any other form of intellectual property rights.

All material is available for viewing, but recording, reproduction, and broadcasting of data and materials, in part or in whole, is not permitted without the prior express permission of WILD MALLOW and with explicit reference to the source.

By downloading or copying material from these Internet pages, copyright and any other rights related to intellectual property of software and other materials are not transferred. The WILD MALLOW trade retains all rights (including, without limitation, copyright and trademarked names) related to the entire content and all parts of these Internet pages .

Content on the pages

The information published by WILD MALLOW on these pages is considered accurate and reliable at the time of its entry, and although it is regularly checked and updated with the greatest possible care, the possibility of inaccuracy of individual data cannot be ruled out.

WILD MALLOW Craft reserves the right to change and supplement the information available on these pages at any time, at its own discretion and without prior notice, and does not guarantee, expressly or tacitly, their accuracy, completeness or usefulness.

The content on this site is not intended to be medical advice or a substitute for the advice, diagnosis, treatment, or prescription of a licensed healthcare professional. If you feel you need medical advice, please consult a licensed healthcare professional. The information on this site should not be construed as a promise of specific results, a guarantee of cure, or a guarantee of achieving desired benefits.

Exclusion of liability

By using these Websites, the user declares that he/she understands and accepts the terms of use, as well as the risks associated with their use. Furthermore, he/she agrees to the application of Croatian substantive law and the exclusive jurisdiction of the Croatian courts for the interpretation and application of these terms, as well as for the resolution of disputes arising as a result of the use of these Websites or in connection with them.

The end user is personally responsible for protecting the confidentiality of passwords, where they exist as such. The end user is aware of the fact that sometimes there are service interruptions or events that are beyond the control of WILD MALLOW and accepts that it is not responsible for any loss of data that may occur during the transmission of information on the Internet. The end user agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled.

WILD MALLOW reserves the right at any time to modify or terminate any segment of the business, including without limitation, the content, time of availability, as well as the equipment required to access or use the pages.

Furthermore, WILD MALLOW may stop sending any part of the information or any type of information, may change or discontinue any method of data transmission, and may change data transmission speeds, as well as any other characteristics thereof.

WILD MALLOW reserves the right at any time and without prior notice, if it deems it necessary, to terminate or modify any of the terms and conditions listed here. General terms and conditions of business and use and/or Privacy Policy and Terms of purchase. Therefore, end users are advised to re-read the information contained in from time to time General conditions , Privacy Policy and Terms of purchase to remain informed of such changes. Continued use of the Website after the publication of new changes on the Internet General terms of use , Privacy policies and Terms of purchase implies that the user accepts the changes.

This Website is privately owned. All communication and interaction that occurs through this Website must be in accordance with these General Terms of Use. End Users may not publish or transmit through this Website any materials that threaten or in any way violate the rights of others, any material that is unlawful, threatening, offensive, defamatory, invasive of privacy or invasive of privacy, vulgar, obscene or otherwise objectionable in a measured manner, that encourages illegal activities or otherwise violates any regulation, and that, without the express, prior, written consent of WILD MALLOW, contains advertising or offers for any products and services. End Users may not use this Website to advertise or conduct any commercial, religious, political or non-commercial promotion.

The End User's liability shall apply to all damages caused by any error, omission, interruption, deletion, malfunction, delay in operation or transmission, computer virus, interruption in communication line, theft, destruction or unauthorized access, alteration or misuse of records, termination of contract, inappropriate behavior, negligence, or any other act. The End User expressly acknowledges that WILD MALLOW is not responsible for the offensive, inappropriate or illegal behavior of the User or third parties and that the risk of damages that may arise as a result of the above lies entirely with the User.

In no event shall WILD MALLOW be liable for any damage that may arise as a result of the use or inability to use this website. The user expressly confirms that the terms of this chapter apply to the entire content of the website.

The user agrees to indemnify and hold harmless WILD MALLOW from all claims for damages and costs, including legal representation costs, that may arise from the user's use of this website.

WILD MALLOW Craft may terminate its business relationship with any of its users at any time.

Any disputes that may arise in connection with the use of this website and these terms and conditions, the parties will attempt to resolve amicably, in accordance with the Consumer Protection Act and other relevant regulations valid in the Republic of Croatia, and in the event that an amicable solution is not possible, the competent court in Dubrovnik shall have jurisdiction.

In the event that any part of these General Terms and Conditions of Use of the Website is deemed invalid or unenforceable, this shall not affect the validity of the remaining parts of the rules and conditions, which shall remain in force and have legal effect.

Page www.wildmallow.hr It is maintained by the WILD MALLOW craft.

For all questions that may not be regulated by these General Terms and Conditions of Use of the Website, WILD MALLOW. crafts directs Users of its website to contact us via e-mail info@wildmallow.hr

Terms of purchase

Introductory provisions

Information about the craft:
WILD MALLOW, Business Brokerage, vl. Tea Crnjak
Knežica 14A, 20236 Knežica

OIB: 77333242513

Business registration number: 98085581

www.wildmalow.hr

Registered in the Trade Register in Dubrovnik

Phone: +385917504389

email: info@wilmallow.hr

Account opened with OTP Bank

IBAN: HR7324070001100098534

SWIFT(BIC): OTPVKR2X

These Terms of Purchase define the procedure for ordering, paying, delivering and complaining about products from our online store www.wildmalow.hr.

These Terms of Purchase of the WILD MALLOW craft apply to all contracts concluded between a natural or legal person and the WILD MALLOW craft relating to all products and services presented in the online store www.wildmalow.hr .

A natural person in accordance with these Terms is considered to be any person who enters into a legal transaction for a purpose that is not attributed to a predominantly commercial or independent activity.

A legal entity under these Terms is any natural or legal person or company with business capacity that carries out commercial or independent activities when concluding a legal transaction.

Legal entities as Customers are subject to the Civil Obligations Act and the Electronic Commerce Act, and the Consumer Protection Act does not apply to them.

Legal entities as Buyers do not have the right to unilaterally terminate the contract or the complaint procedure related to material defects. For the mentioned cases, the relevant provisions of the Law on Obligatory Relations and the Law on Electronic Commerce are applied.

The buyer can only be an adult and legally capable person.

A contract on behalf of and for the account of a minor or legally incompetent person may be concluded by their representatives or guardians. The Seller assumes no liability for contracts contrary to this provision.

The seller is WILD MALLOW, Business Brokerage, owned by Tea Crnjak, Knežica 14A, 20236 Knežica , OIB: 77333242513, MB: 98085581, which carries out retail activities through the online store www.wildmalow.hr .

Ordering products and concluding contracts

The Customer places an order for products in our webshop via an integrated order form. Registration is not required to purchase via the order form, and the Customer can place an order for products as a guest.

Products are ordered by simply selecting a category, after which the Buyer selects the item they like and clicks the order button. An order form will open in which the Buyer enters data and confirms their order by clicking the "order" button, and the system automatically guides them to select the payment method by card or cash on delivery. By paying or selecting cash on delivery, the Buyer finalizes the ordering process and submits a legally binding request to conclude a contract for the distance purchase of the selected products.

Within 5 working days, the Buyer will receive an order confirmation to the e-mail address provided when ordering. The contract is considered concluded after the order is confirmed and/or payment is made.

We ask customers to carefully follow the instructions on the screen when ordering and check whether they have entered all the information correctly. Users of the website www.wildmalow.hr are required to provide accurate, valid and complete personal data when filling out the order form, otherwise WILD MALLOW has the right to deny such users access to or the performance of all or part of the services we offer and the delivery of products. The customer can change the data until he clicks the button that ends the order process.

Order processing and communication takes place via email and automated order processing. We ask Customers to provide a correct email address in order to receive order-related emails and ask Customers to check their spam folder to ensure delivery of all emails.

If the seller is unable to deliver all ordered products, the Buyer will be notified by e-mail or telephone along with information about the availability and estimated delivery time of the remaining products, and if the products cannot be delivered later. For purchased but undelivered products, the purchase agreement is automatically terminated, and the money paid is returned in full to the Buyer's account in the same way as it was paid.

An invoice for your online purchase is issued and sent to your email address in electronic form.

E-BOOKS

E-books are delivered to the Buyer at the e-mail address provided after visible payment for the order. Unilateral termination of the contract and refund of payment are not possible for digital products including e-books, since receipt of a digital product is considered use and it is not possible to return it.

WEBINAR RECORDINGS AND AUDIO LESSONS

Webinar recordings and audio lessons are delivered to the customer at the email address provided after payment for the order has been made. Unilateral termination of the contract and refunds are not possible for digital products, including all video and audio content, since receipt of a digital product is considered use and cannot be refunded.

CONSULTANCY SERVICES

The pre-registration list is created through the Fillout service , where you enter your name and email address in the form.

They are then sent a notification by e-mail with a list of counseling services and forms for initial processing, which contain a form for payment and appointment selection. In the case of cancellation, within 3 days of paying for the appointment, it is possible to cancel the counseling service and the funds paid will be refunded in full.

In the event of a justified reason for being unable to attend an agreed appointment no later than 24 hours before the scheduled appointment, it is necessary to provide a justified reason and request that an alternative appointment be arranged.

If the customer does not show up for the agreed appointment, he loses the right to arrange a replacement appointment. There is no possibility of refund for the paid counseling service if the execution of the service has started.

EDUCATIONAL PLATFORM AND MEMBERSHIP

The Holistic Zone is an educational platform that is made up of two parts: the first part is a free part, that is, part of the open community and it does not require a membership fee, but a simple registration that gives access to the platform, free content, comments and notifications about activities within open channels. The free part of the platform is intended for the use of free educational content, and does not have access to the forum and channels that are part of the private podcast and membership, as well as direct communication with the author regarding the content. The second part is the membership , i.e. the monthly membership fee that allows access to all the author's educations, channels that are exclusively available to membership members and the VIP forum, the purpose of which is to provide membership members with additional support in terms of assistance with topics that may not have been covered through educational written, audio and video materials.

How does the membership fee work, how long does it last, how is it renewed?

Membership in the Holistic Zone lasts for a month. days . After that, it is automatically renewed every month on the same date as the first membership fee was paid. Seven days before the membership expires, Users will receive a notification about the renewal of the membership fee by e-mail . In this e-mail, it is possible to stop the automatic renewal if the User does not want to continue using the paid part of the platform. The User can also manage the membership independently, by entering the platform via a web browser. In the upper right corner, click on the icon or photo of the user profile, then click on edit or settings and select the billing option . There is an option to cancel the membership, after which the User can restart their membership whenever they wish.

All materials within the membership are available as long as the User's active membership lasts.

Exclusively for members of the free part of the community and the newsletter list, there is the possibility of a three-day trial period in the membership . After three days, the membership will be charged automatically, but before the end of the trial period, the User/Buyer can terminate the free trial without any obligation.

Prices

Product prices are retail prices and are expressed in euros (EUR) and do not include VAT. The WILD MALLOW business is not subject to VAT pursuant to Article 90, paragraph 1 of the VAT Act.

Shipping costs are not included in the product prices and are calculated and displayed separately during the ordering process.

The buyer pays shipping costs depending on the country they are in and how fast delivery they need, and they are calculated when placing the order.

In the event of failure to deliver the order to the address indicated by the Buyer, the Buyer shall bear the costs of re-delivery to the same or another address, depending on the information provided by the Buyer to the Seller when checking the delivery of the order.

The price is determined for each product individually. The process of entering the price on the page for each product is subject to multi-level control, but regardless of this, there is a possibility of error because it is a human factor, and by the nature of things, it cannot be an automatic entry.

Such situations are exceptional and for this reason the contract is concluded when we provide the Buyer with written notification of acceptance of the order.

Products are delivered at prices valid on the day of ordering, regardless of the delivery date. We reserve the right to change prices unless otherwise stated.

Payment

The customer undertakes to pay for the ordered products to the trade WILD MALLOW in the way he chose when placing the order.

If the payment has been properly made and the order has been confirmed, the Seller will immediately proceed with the delivery of the ordered products to the address provided. Digital products are delivered to the e-mail address entered by the buyer when placing the order.

Payment for ordered products can be made by card or cash on delivery upon receipt of the order.

Delivery terms

The ordered goods are delivered to the entrance of the residential building. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the Buyer is located, but to the entrance to the building. Products are delivered throughout Croatia, most EU countries covered by the MBE (more details below), and Switzerland, and the courier services that deliver are:

GLS General Logistics Systems Croatia doo https://gls-group.com/HR/hr/odredbe-uvjeti/ 

RHEA GROUP/ UPS https://rhea.hr/o-nama/opci-uvjeti-poslovanja/ 

HP-Croatian Post dd https://www.posta.hr/UserDocsImages/posta/Dokumenti/2023/OPCI_UVJETI/12/Opci_uvjeti_za_obavljanje_ostalih_postanskih_usluga-1-1-2024.pdf?vel=613480 

DPD Croatia doo https://www.dpd.com/hr/hr/podrska/uvjeti-prijevoza/ 

In Time doo (FedEx Express/TNT) https://www.in-time.hr/opci-uvjeti-poslovanja/ 

Overseas Trade Co. LTD. doo https://overseas.hr/hr/info/opci-uvjeti-poslovanja-6 

Lagermax Logistics Croatia doo https://www.lagermax.com/hr/lagermax-group/opci-uvjeti-poslovanja 

Schenker doo https://www.dbschenker.com/hr-en/meta/terms-and-conditions

Once your order has been received and payment has been received, we will begin processing and shipping your order. We strive to deliver all ordered products in one package.

The delivery date is only an estimate and does not depend on WILD MALLOW but on the available capacities of the delivery service and we cannot guarantee it. After processing the order and handing over the package to the couriers of the delivery services, WILD MALLOW has no control over the delivery services and other factors that could delay delivery. However, so that Customers can at least approximately know the delivery date, I am providing brief information from the delivery service websites.

MBE, including courier services using:

Within Croatia:

• standard delivery 2-5 business days

• express 1-2 business days

In EU countries and Switzerland: 4-8 business days.

The following are not included in the delivery deadlines:

• day of receipt of order/request

• Delay time due to incorrect and incomplete Buyer's address

• delay time due to force majeure or other reasons for which the Seller is not responsible

• non-working days if they represent the beginning or end of a deadline.

In the event that we are not able to deliver the purchased product within the stated deadlines, we will inform the Customer about this in order to agree on a new delivery deadline. In this case, the Buyer has the right to terminate the Agreement.

With his signature upon collection, the customer confirms that he has collected the package (or packages) in an undamaged condition. After the Customer has collected the package, the delivery service is not responsible for any complaints, damage or loss of the content of the received package, except with proof that the damage did not occur after delivery.

In cases where a product different from the one he bought was delivered to the Buyer, he has the right to deliver the ordered product, and if this is not possible, the Buyer has the right to a refund in the amount of the product price paid, the delivery price and compensation for the costs of returning the product, and is obliged to return the wrongly delivered product.

Upon delivery, the Buyer may receive a confirmation of receipt of the shipment, which he is required to sign. By signing the confirmation of receipt of the shipment, it is considered that the product has been received without external visible damage.

All digital products are delivered via e-mail and have no delivery costs.

Warranty

The main features of physical products are presented descriptively for each product separately, with a more detailed presentation using several photographs.

Product photos are for illustrative purposes only and may not always correspond in all details to the products that are the subject of the order. The Seller specifically points out that the visual identity of the product shown in the photo may not correspond to the appearance of the product in reality, especially given the possibility of individual monitor settings, and differences in color perception by the human eye, as well as due to subsequent software upgrades . Accordingly, the Seller cannot guarantee the complete conformity of the colors of the product with the colors as users see them on their monitor screen. In the event of the aforementioned discrepancy between the product shown in the photo and the delivered product, this is not a product defect.

The products that can be purchased are posted on the website, and with each displayed product, information on the product specification and price is provided.

The statutory warranty period of two years begins on the day you receive the ordered products. The statutory warranty covers all material defects that are presumed to have existed at the time of delivery of the products and that have become apparent during the two-year period.

Only products that can be added to the cart via the online store can be ordered. If the item cannot be delivered and the Buyer has already paid for the disputed product, WILD MALLOW will refund the Buyer for that product in the same way it was paid for.

If you have any questions or need advice about any product or service, please contact us at info@wilmallow.hr .

Seller's liability for material defects

WILD MALLOW is liable for material defects of the product in accordance with applicable regulations. This part of the purchase conditions does not apply to digital products.

Upon delivery of the purchased goods, the buyer should check the contents of the shipment for all the corresponding parts listed in the specification. In case of defects, please inform us as soon as possible, and no later than 24 hours after receiving the purchased goods.

Material defects for which the Seller is liable

• The Seller is liable for material defects of the goods that they had at the time of the transfer of risk to the Buyer, regardless of whether he was aware of them.

• The Seller is also liable for those material defects that occur after the transfer of risk to the Buyer if they are a consequence of a cause that existed before that.

• It is understood that a defect that appeared within one year of the transfer of risk existed at the time of the transfer of risk, unless the Seller proves otherwise or the contrary results from the nature of the thing or the nature of the defect.

• No liability is accepted for minor material defects.

When are there material deficiencies?

There is a shortage:

• if the item does not correspond to the description, type, quantity and quality, or does not have the functionality, compatibility, interoperability and other features as determined by the purchase contract,

• if the item is not suitable for any specific purpose for which it is required by the Buyer and which the Buyer made known to the Seller at the latest at the time of conclusion of the contract and to which the Seller has given its consent,

• if the item is not suitable for use for the purposes for which an item of the same type would normally be used, taking into account all European Union and Republic of Croatia regulations, technical standards or, if there are no such technical standards, applicable codes of conduct in a particular area, if they exist,

• if the item does not correspond to the quantity or does not have the properties and other characteristics, including those relating to durability, functionality, compatibility and safety, which are usual for an item of the same type and which the Buyer can reasonably expect given the nature of the item and taking into account any public statements made by the seller or other persons in the previous stages of the chain of transactions, including the manufacturer, or which have been made on their behalf, in particular in advertising or labelling,

• If the Buyer expected the existence of certain properties of the item based on the manufacturer's statements, the defect is not taken into account if the Seller did not know or should have known about these statements or these statements were refuted by the time the contract was concluded or they did not influence the Buyer's decision to conclude the contract.

Defects for which the seller is not responsible:

• The Seller is not liable for defects if they were known to the Buyer at the time of conclusion of the contract or could not have remained unknown to him (e.g. when selling goods with a defect where the defect is clearly highlighted)

• For damage caused by the Buyer when receiving the product

• For damage caused by excessive and inappropriate use and storage of the product

Overview of things and visible defects

The buyer is obliged to inspect the received item in the usual manner or have it inspected as soon as possible in the normal course of things and to notify the seller of any visible defects without delay, otherwise he loses the right he is entitled to on that basis.

Hidden flaws

If, after receipt of the item by the Buyer, it turns out that the item has a defect that could not have been discovered by a normal inspection upon receipt of the item, the Buyer is obliged, under penalty of losing the right, to notify the Seller of this defect within two months from the date on which the defect was discovered, and no later than two years from the transfer of risk to the Buyer. The Seller is not liable for defects that occurred after two years.

Important!

What if the package arrives damaged?

Delivery to the address: we ask Customers not to accept a package with visible damage, a package that is open, crushed or wet from the delivery person. By receiving such a shipment, you confirm that the package was delivered undamaged, and the Customer loses the right to complain and return the goods due to damage in transit. The delivery service returns an unclaimed damaged package to the delivery center, and a new package is sent to the Customer.

Procedure for determining material deficiency

If the existence of a material defect is determined, the Buyer who has timely and properly notified the Seller of the defect in accordance with the provisions of the Civil Obligations Act, Article 410, paragraph 1, has the right to choose to request from the Seller:

• delivery of another product without defects,

• price reduction

• termination of contract

In each of these cases, the Buyer has the right to repair the damage according to the general rules on liability for damage, including the damage he suffered due to the lack of things on his other goods.

When exercising the right to replace a product that has been found to have a material defect, the customer will be delivered another product without the defect.

The buyer has the right to a price reduction or to terminate the contract only if the seller is unable to deliver another identical product without defects.

The burden of proof that the defect is insignificant is on the seller.

The costs of delivering the other item without defects to the buyer are borne by the seller.

Termination of the consumer contract by the Customer's statement

The buyer can terminate the contract.

• If the seller fails to fulfill the consumer contract within a subsequent reasonable period, the consumer is entitled to declare that the contract is terminated.

• The buyer may terminate the contract without setting a further deadline if the seller, after being notified of the defects, has informed him that he will not fulfill the contract or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract even within the further deadline, as well as in the case where the buyer cannot achieve the purpose for which he entered into the contract due to the seller's delay.

• When several things or a group of things are sold under one contract and for one price, and only some of them have defects, the Buyer can terminate the contract only with regard to those things, and not the others.

Termination of contract by law

If the seller fails to fulfill the contract within the additional period, it is terminated by law, but the Buyer may maintain it if he/she immediately declares to the seller that he/she is maintaining the contract in force.

Loss of the right to terminate the contract due to lack of

If a material defect in the goods appears within one year from the date of transfer of risk to the consumer, and the trader believes that the defect did not exist at that time, the costs of the expert examination are paid in advance by the trader and ultimately borne by the trader or the consumer, depending on the result of the expert examination.

If a material defect in the goods under the contract appears after the expiry of the one-year period, but no later than two years from the date of transfer of risk to the consumer, the costs of the expert examination shall be paid in advance by the consumer and ultimately borne by the trader or the consumer, depending on the result of the expert examination.

When reporting a product with a material defect, it is mandatory to attach a copy of the invoice and the original packaging. The warranty does not include damage caused by unprofessional handling, mechanical damage, damage due to lightning strikes or wear and tear of objects or incorrect storage.

In accordance with the Consumer Protection Act (Official Gazette No. 19/22 and 59/23), the provisions of the Civil Obligations Act (Official Gazette 35/05, 41/08, 125/11, 78/15, 29/18, 126/21, 114/2022) on liability for material defects apply to relations between consumers and traders in the event of a material defect in a product.

This section does not apply to digital products such as e-books, all video and audio content.

Return and refund

The buyer has the right to return the purchased product and request that the received product be replaced with another one or a refund in two cases:

1. In the event of a proven error on the part of our trade

• You received the wrong item that you did not order.

• The item does not match the description.

• The product is unsafe for health.

The customer must return the product within fourteen (14) days from the date of order, without paying shipping costs.

2. If the Complaint is confirmed, the Buyer may return the product within fourteen (14) days from the date of order. In this case, all costs of returning the goods shall be borne by the Buyer.

The returned product must be in the same condition as received, unused and without damage to the packaging, in its complete and original packaging. The refund will be made after receipt and inspection of the returned product.

This section does not apply to digital products such as e-books, since the receipt of a digital product is considered use and cannot be returned.

Submitting a consumer complaint

You can send your complaints, compliments, suggestions and questions to info@wilmallow.hr

Submit a written complaint within 24 hours of receiving the shipment, describe the defects or damage, and attach photos of them.

We will acknowledge receipt of your complaint without delay in writing or using another means of communication by which the complaint was submitted.

We will provide you with a response to the complaint within 15 days of receiving it, and we will inform you whether we accept its merits.

If the reason for the complaint is justified, an exchange for another item or a refund is possible.

Send the item back within 14 days of receipt, in the original packaging and with all accompanying documents to the address WILD MALLOW, Knežica 14A, 20236 Knežica

The following items cannot be returned or exchanged due to the nature of these items:

• Items on sale

• Items damaged by careless handling when opening the package

• If the product has been used or the primary packaging has been damaged

The buyer is responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The right to unilaterally terminate a distance contract

According to the Consumer Protection Act (Official Gazette No. 19/22, 59/23) Article 79. paragraph 1 The buyer has the right, without giving reasons, to unilaterally terminate the contract concluded at a distance within 14 days from the date of receipt of the purchased products.

If the delivery of multiple items of goods was separate, the period for unilateral termination of the contract begins to run from the day the last purchased product was received.

The Buyer is obliged to notify the Seller of his decision to terminate the contract before the expiration of the deadline for unilateral termination, using the Form for Unilateral Termination of the Contract, which can be completed electronically and sent to the e-mail address: info@wilmallow.hr, and can be found at the following link .

We will send you confirmation of receipt of the notice of unilateral termination of the contract, without delay, by email.

The buyer must return the goods without delay, and no later than 14 days from the date on which, in accordance with Article 74 of the Consumer Protection Act, he informed the seller of his decision to terminate the contract.

The Seller undertakes to refund the Buyer the full amount of the funds paid within 14 days, and the deadline begins to run from the day the product is returned to the Seller. The Buyer who exercises his right to unilaterally terminate the contract is obliged to bear the direct costs of returning the product.

In accordance with Article 84, paragraph 6 of the Consumer Protection Act, the Buyer is responsible for any decrease in the value of the purchased product resulting from handling the purchased product other than that which was necessary to determine the nature, characteristics and functionality of the goods.

The Seller determines the terms of the refund - percentage reduction of the refund amount to the Buyer due to a decrease in the value of the product.

If the Buyer unilaterally terminates this Agreement, WILD MALLOW will refund the money received from the Buyer, including delivery costs, without delay, and no later than 14 days from the date of receipt of the goods returned by the Buyer to the Seller after unilateral termination.

The products must be sent by courier service to the address WILD MALLOW, Obrt za beznosti merodništvo, vl. Tea Crnjak, Knežica 14A, 20236 Mokošica, within 14 days from the day you sent us your decision to unilaterally terminate the contract.

The Buyer is deemed to have fulfilled his obligation to return on time if, before the expiry of the aforementioned deadline, he sends/delivers in a verifiable manner (by registered mail)

The costs of returning the goods are borne by the Buyer unless the reason for the return is the Seller's responsibility. The refund will be made in the same way as the Buyer made the payment. The refund can only be made after the goods have been returned or after the Buyer has provided proof that the goods have been sent back.

If the product is returned defective, with major damage or without parts and documentation, and if they are not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods, and the Seller is not obliged to refund the funds paid.

This section does not apply to digital products such as e-books, since the receipt of a digital product is considered use and cannot be returned.

Alternative consumer dispute resolution

Disputes between the Buyer and the Seller can be resolved alternatively by filing a complaint with the Court of Honor of the Croatian Chamber of Commerce or by proposing mediation at mediation centers. In accordance with the Act on Alternative Resolution of Consumer Disputes, in the event of unresolved complaints, consumers may contact an institution for alternative resolution of consumer disputes.
In the case of a consumer complaint against a trader based in the Republic of Croatia, you can submit the complaint to one of the seven notified bodies for alternative resolution of consumer disputes:
1. Conciliation Center at the Croatian Chamber of Commerce , Zagreb, Rooseveltov trg 2;
2. Conciliation Center at the Croatian Insurance Office , Zagreb, Martićeva 71/I;
3. Profi Test doo, Conciliation Center "Mediator" , Bjelovar, Petra Hektorovića 2;
4. Court of Honor at the Croatian Chamber of Commerce, Zagreb, Rooseveltov trg 2;
5. Center for Mediation at the Croatian Mediation Association , Zagreb, Teslina 1/I;
6. Court of Honor of the Croatian Chamber of Crafts , Zagreb, Ilica 49/II;
7. Conciliation Center of the Croatian Chamber of Crafts, Zagreb, Ilica 49/II.
In addition, you can submit your complaint online through the European Commission's online dispute resolution platform, which allows for the resolution of disputes related to purchases, both domestically and abroad.

Platform access:

http://ec.europa.eu/consumers/odr/

The procedure before the courts of honor is conducted in accordance with the Regulations on the Court of Honor at the Croatian Chamber of Commerce and the Regulations on the Court of Honor at the Croatian Chamber of Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, also include consumer representatives.

Mediation at mediation centers is conducted in accordance with the provisions of the Mediation Act, and in accordance with the Mediation Regulations of the mediation center.

The Croatian Chamber of Economy and the Croatian Chamber of Crafts, with the consent of the minister responsible for consumer protection, will make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Economy and the Court of Honor of the Croatian Chamber of Crafts.

In the event that the dispute cannot be resolved amicably, the Court in the City of Dubrovnik shall have jurisdiction.